Delivery Details

 General T's and C's

 Bikes and Frames

Bicycles and frames will be delivered as soon as we have time to process them through our workshop, typically 5-7 days.  We will contact you via email once we have your order and discuss a suitable delivery date.

Boxed bicycles (not electric) will only be shipped on Monday, Tuesday or Wednesday using a 48 hour courier service at a charge of £30.  We are unable to provide a time slot for delivery, and are unable to deliver on or over a weekend.  We are only able to ship goods to the card holders billing address.

We are now able to ship electric bikes built and ready to ride from the door rather than boxed.  Our courier will contact you once the bike is collected from us to find a suitable day and time for you to receive the bike.  The card holder must be the recipient of the bike and ID must be presented on delivery.  A bike ready to go is a £100 for delivery.

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

All bikes must go through our workshop before delivery which can take up to 5-7 working days depending on the season.  If you are needing a bike within a certain time frame please contact us before placing your order to see what we can achieve.

Delivery is £6.95 on all items that are not bicycles and we use Parcel Force for this delivery, again on a 48 hour service.  Due to our location we cannot offer Royal Mail or next day delivery.

We do not offer priority shipping, and we can ship some brands within Europe on a case by case basis.  Shipping is calculated at the point of inquiry to ings@bike-treks.co.uk and not all our brands allow shipping outside of the UK.  Any goods that are shipped outside of the UK must be paid for via BACS by the provision of the relevant IBAN and SWIFT codes where necessary.

A signature is required for all our deliveries, we will not ship any goods without the need for a signature.

Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.

Risk in the goods will pass to you on delivery.

If for any reason you are not happy in the way that the goods arrive at your delivery address please either refuse to sign for the goods OR make a note on the delivery drivers terminal.  ALL goods leave us well packaged and insured but we are at the mercy of the courier companies once they leave here.  

We cannot accept responsibility for damaged goods that have being signed for by you knowing that the box etc was not intact, as an insurance claim cannot be processed.

We reserve the right to alter or amend delivery times in exceptional circumstances.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

Delivery times quoted above can vary depending on stock availability and delivery location.

Occasionally our website will show a product as in stock when it is actually not.  Due to the nature of retail and our 2 small stores, our data isn't always updated as quickly as a major retailer.  If you place an order through our online channel and the goods are in fact not in stock we will issue you a refund. 

This refund can take up to 14 days to reappear in your account due to our payment gateway provider Payment Sense.  If you are in any doubt of the stock situation or are in need of the money back faster than the 14 days it'll take to go back into your account please contact us BEFORE placing your order as we cannot sadly speed this return process up.