Delivery Details
PLEASE READ OUR COVID-19 PAGE FOR INFORMATION ON DELIVERIES AT PRESENT - WE ARE ONLY SHIPPING ONCE A WEEK ON A THURSDAY FOR ANY ITEM THAT IS NOT A BICYCLE OR FRAME.
WE ARE SHIPPING BIKES AND FRAMES ON A CASE BY CASE BASIS WHEN WE CAN ENSURE A COURIER CAN COLLECT AND DELIVER THEM TO YOU SAFELY.
On each item on the web store it will indicate where the stock you are after is located.
In Stock Items
Delivery of shop stocked items is typically within 2-3 working days with the exception of bicycles and / or frames.
Supplier Warehouse
If the stock is at the supplier warehouse then it is NOT in one of our stores. Those items are at our suppliers and can be ordered in for you typically on a 5-7 day basis. With these items we will get in touch with you to provide a likely eta.
Pre-Order Items
If the item is on a pre-order then a rough ETA of when we can expect that item is shown, or we will ask you to get in touch as no firm date is available.
Bikes and Frames
Bicycles and frames will be delivered as soon as we have time to process them through our workshop. We will contact you via email when this will be, and in some instances there can be a 2 week turn around for in stock bicycles. If you are in need of a bicycle within a certain time frame please contact us before placing your order so we can discuss our workshop schedule with you.
Bicycles will only be shipped on Monday, Tuesday or Wednesday using a 48 hour courier service. We are unable to provide a time slot for delivery, and are unable to deliver on or over a weekend. We are only able to ship goods to the card holders billing address.
As we would much rather have you collect your bicycle from our 2 lovely stores if you come and collect your bicycle rather than have us box it up for shipping then we will pay your fuel for travelling to our store. This is subject to paying the full RRP of the bicycle and having a discussion with our stores prior to setting off to have this authorised. T’s and C’s apply.
We cannot ship any electric bicycles.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.
Delivery is free on basket spends above £500 and is £6.95 on basket spends below £500 within the UK mainland.
We do not offer priority shipping, and we can ship some brands within Europe on a case by case basis. Shipping is calculated at the point of enquiry to sales@bike-treks.co.uk and not all our brands allow shipping outside of the UK. Any goods that are shipped outside of the UK must be paid for via BACS by the provision of the relevant IBAN and SWIFT codes where necessary.
Your order will be delivered either by Royal Mail Recorded Delivery or by courier. A signature is required for all our deliveries, we will not ship any goods without the need for a signature.
Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.
Risk in the goods will pass to you on delivery.
If for any reason you are not happy in the way that the goods arrive at your delivery address please either refuse to sign for the goods OR make a note on the delivery drivers terminal. ALL goods leave us well packaged and insured but we are at the mercy of the courier companies once they leave here. We cannot accept responsibility for damaged goods that have being signed for by you knowing that the box etc was not intact, as an insurance claim cannot be processed.
We reserve the right to alter or amend delivery times in exceptional circumstances.
We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made.
Delivery times quoted above can vary depending on stock availability and delivery location.
Occasionally our website will show a product as in stock when it is actually not. Due to the nature of retail and our 2 small stores, our data isn't always updated as quickly as a major retailer. If you place an order through our online channel and the goods are in fact not in stock we will issue you a refund. This refund can take up to 14 days to reappear in your account due to our payment gateway provider Sagepay. If you are in any doubt of the stock situation or are in need of the money back faster than the 14 days it'll take to go back into your account please contact us BEFORE placing your order as we cannot sadly speed this return process up.