Biketreks Delivery Details

Standard delivery of stocked items is typically within 5 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.  For those orders which are requested as priority shipping the delivery time is within 3 working days as we require workshop time to prepare bicycles and/or frame orders.

Please note that we will only ship bicycles to the billiing address that is entered at the point of checkout.  Our checkout procedure will allow you to enter a seperate delivery adress but this is an error on our website providers part and we will get in touch to inform you that we can only ship to the card holders confirmed address.

Your order will be delivered either by Royal Mail Recorded Delivery or by courier. A signature is required for all our deliveries, we will not ship any goods without the need for a signature. Goods delivered by courier should arrive between 8am and 8pm, however our couriers may attempt delivery outside these hours, up to 9pm Monday to Friday.

All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery, or for you to collect the goods from the local depot.

Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.

Risk in the goods will pass to you on delivery.

If for any reason you are not happy in the way that the goods arrive at your delivery address please either refuse to sign for the goods OR make a note on the delivery drivers terminal.  ALL goods leave us well packaged and insured but we are at the mercy of the courier companies once they leave here.  We cannot accept responsibility for damaged goods that have being signed for by you knowing that the box etc was not intact, as an insurance claim cannot be processed.

We reserve the right to alter or amend delivery times in exceptional circumstances.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made.

Delivery times quoted above can vary depending on stock availability and delivery location.

Mainland UK & Ireland delivery prices

  • Delivery Destination Under £500.00 Over £500.00 Delivery Timeframe
  • England £4.95 Free Delivery 5-7 days if ordered before 10:00.
  • Scottish Highlands & Islands £4.95 Free Delivery 5-7 days if ordered before 10:00.
  • Wales £4.95 Free Delivery 5-7 days if ordered before 10:00.
  • Northern Ireland £4.95 Free Delivery 5-7 days if ordered before 10:00.
  • Republic of Ireland £25.00 £25.00 Delivery 7-10 days if ordered before 10:00.
  • Biketreks reserves the right to discuss any shipping requirements with any order