Delivery and Returns

Delivery

Delivery of Goods

We can deliver to addresses anywhere in the World subject to security checks through our payment partner SagePay. For deliveries to non UK addresses and certain remote UK locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands there may be an additional delivery charge and slightly longer delivery lead-time. This charge will be shown clearly during the checkout process. Goods can be delivered either to your home address, to an alternative address or to your work.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches at no extra charge.

Delivery Charges

Delivery Table	Up to and including £50	Over £50.00
Mainland UK England, Wales, Scotland and Northern Ireland	£4.95	FREE
Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland	£25.00
Canada	£26.00
Australia, Japan, New Zealand, United States	£35.00

The delivery charge for each item is listed on the product detail page underneath the ’Add to Basket’ button. When you add products to your shopping basket the appropriate charge will be added automatically. All delivery charges will be shown clearly throughout the checkout process.

We make every effort to keep our delivery charges as low as possible. The delivery charge depends on the size and weight of the product ordered and the delivery service option you choose.

Delivery Times

You can choose from our Standard Delivery Service or Flexible Delivery Options.

Standard delivery of stocked items is normally within 5 working days. Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

Some items are delivered directly to you from the manufacturer and may incur a longer delivery leadtime. This is clearly shown on the product detail page.

For Next Day Delivery, orders must be placed by 2pm.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery or by courier. A signature is required for all Royal Mail Recorded Delivery and courier deliveries. Goods delivered by courier should arrive between 9am and 5pm, however our couriers may attempt delivery outside these hours, upto 9pm Monday to Friday. All courier deliveries must be signed for. If you are out when the courier arrives the courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

Deliveries to non-Mainland UK, remote locations or Worldwide may take longer.

Please note that if your order is made up of a combination of items, deliveries may, on occasion be made separately.

Risk in the goods will pass to you on delivery.

We reserve the right to alter or amend delivery times in exceptional circumstances.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. In the event that we fail to meet a specified delivery date you will have the option of either cancelling your order and receiving a full refund, or continuing with the order and accepting a refund of any additional delivery charge we have made.

Delivery times quoted above can vary depending on stock availability and delivery location.

Unwanted Goods and Returns

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 14 days of delivery, provided that it is returned to us in its original and unused condition (including in its original packaging), along with the wrapping and delivery note (as proof of purchase).

DVD's, memory cards and software can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Personalised products and made-to-order products cannot be returned unless faulty.

Methods of return are as follows:

1) To our Store.

The easiest and quickest way to return your item or items is to take them to our Ambleside Store for a replacement or refund along with your copy invoice as proof of purchase.

2) By post (if the item has been posted to you)

To return an item by post you must firstly contact us. We will issue a Returns Authorisation which must accompany the goods being returned along with a returns form which can be downloaded from here. Items returned without a Returns Authorisation cannot be accepted.

Let us know which item(s) you wish to return, and the details of any fault, along with your customer order number and your personal details.  Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post (unless faulty) are returned at your cost. Under no circumstances will we refund any postage charges, and any items that are for exchange you will be charged a delivery fee accordingly.  You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavor to send you a replacement or refund your payment within 14 days, providing your Returns Authorisation is included with the items returned.

3) Collection by Biketreks (larger items delivered to you by courier)

Depending on the size and weight of the item you wish to return, it may be necessary for Biketreks to collect your goods from you and we may charge you for collecting the goods if they are not faulty. We will inform you if collection is necessary when you contact us about your return.

To arrange for an item to be collected by Biketreks, you must firstly contact Biketreks. We will issue a Returns Authorisation, which must accompany the goods being returned. Items returned without a Returns Authorisation cannot be accepted.

If we collect your item(s), we will endeavor to send you a replacement or refund your payment within 14 days, providing your Returns Authorisation is included with the items returned.

For faulty items, we will, upon receipt of the product, examine it or we may have to return it to the manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days, providing your Returns Authorisation is included with the items returned.

Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy , Get a Free' offer, all of the items involved in the offer must be returned.

When returning goods, if no fault is found we do not refund delivery charges and may charge for collecting the goods if they are not brought into our Ambleside store.

We will endeavor to process returns within 14 working days of receipt.

You can contact Biketreks for further information.

This does not affect your statutory rights.