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Click and Collect
10/03/2013 10:49:00

Why Click & Collect?

Biketreks Ltd is one of the largest UK retailers for selling bicycles online. We stock products from some of the World's biggest bicycle manufacturers with bicycles to suit every rider and purpose. Buying your bicycle from Biketreks' Click & Collect gives you the convenience of online shopping but with the peace of mind associated with buying your bicycle from a trusted independent bicycle dealer. We have one store located in Ambleside, Cumbria, in the Heart of the Lake District which encourages many people to make a weekend of it when they collect their bike. Not only can you collect your new bicycle and goods, but we can set up the bike for your individual needs. We will be able to offer you advice on where to ride, how to get the most from your new bicycle, and even suggest any additional products to improve your cycling experience.

By using Click and Collect you can leave our store safe in the knowledge that you have purchased a high quality bicycle that has been fully assembled and safety checked by our industry experts.

Where can I collect from?

At present we have one retail store located at:

• Rydal Road, Ambleside, Cumbria, LA22 9AN.

Exchange Procedure - Alternative Size or Upgrade

This procedure applies if you need to change your chosen goods (including size changes) when you arrive to collect the originally ordered goods at our Click & Collect store.

1. Alternative Size Goods

a) Alternative Size Goods Available in Store

If upon collection we discover that your chosen goods are the incorrect size, then where possible we will aim to exchange those goods for you.  Please note the alternative sized goods may not be available for immediate takeaway as the goods may need finishing/safety checking, or simply may not be available.

b) Alternative Size Goods Not Available in Store

If we do not have the alternative sized goods in store then we will check availability and order the alternative sized goods. By ordering the alternative sized goods you are entering into a new contract of sale with Biketreks Ltd. Please note the alternative sized goods may not be available for immediate delivery to store. We will be able to advise of time scale on the day.

Biketreks Ltd will refund the price paid for the goods in full within 30 days from the date of the Cancellation and Upgrade or Alternative Size Form unless you ask us to set off the price you paid against the price of the alternative goods you order directly from the store.

2. Upgraded Goods

If our in store advisor’s advise that you need upgraded goods then you will need to follow the below procedure:

a) Upgraded Goods Available in Store

If we have the upgraded goods in store then you will enter into a new contract of sale with the Biketreks Ltd store for the upgraded goods. Please note the upgraded goods may not be available for immediate takeaway as the goods may need finishing/safety checking by the Biketreks Ltd staff. We will be able to advise of time scale on the day of return.

b) Upgraded Goods Not Available in Store

If we do not have the upgraded goods in store then we will check availability and order the upgraded goods. By ordering the upgraded goods you are entering into a new contract of sale with the Biketreks Ltd Store. Please note the upgraded goods may not be available for immediate delivery to store. We will be able to advise of time scale on the day of return.

Biketreks Ltd will refund the price paid for the goods in full within 30 days from the date of the Cancellation and Upgrade or Alternative Size Form unless you ask us to set off the price you paid against the price of the upgraded goods you order directly from the store.

Goods we're unable to refund or Exchange.

Unless faulty we cannot refund:

• Models with Integrated Seatposts that have been cut to size

• Models that have had the steerer tube cut to size such as any Orange Mountain Bike or Santa Cruz Mountain Bike

• Goods that have had non-original parts fitted, such as changing bar tape, stem length etc.

• Any bicycle which has had a custom paint colouring such as an Orange Mountain Bike or Santa Cruz mountain bike.

Please ensure that you are completely happy with the seatpost or steerer tube height before it is cut by our mechanics and before any non-original parts are fitted as we cannot refund these goods.

This does not affect your statutory rights.

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